For self-starters
who know what they want!
FAQ
Delivery and shipping
  • Can deliveries be made abroad?
    Yes, deliveries can be made abroad. We account for the rates of VAT that apply in Germany (7%, 19%) in the order process. This display is only used for information. We will not print out or calculate these rates of VAT on invoices for foreign customers. When delivering to Switzerland, we will account for the rate of VAT that applies there.




  • Ich have forgotten to specify a different delivery address in my order. What can I do?
    You are welcome to get in touch. If we haven’t sent the goods yet, our customer care team will be happy to help you.
    E-Mail: verkauf@tbs-online.de

    We are available on the phone at these times:
    Monday - Friday from 7.00am - 6pm.

    Contact:
    Tel. +49 74 33.98 92 57
    Fax: +49 74 33.98 92 58



  • What are your delivery or shipping conditions?
    You can find our delivery and shipping conditions here.




  • I can’t track my order - why not?
    As soon as your goods have been sent, you will receive an email with your data for order tracking. You also have the option of calling up the link for order tracking in our receipt centre. If you have not received an email, and you also cannot see a order tracking number in our receipt centre, your package has not yet been passed on to the freight forwarder.



  • My goods are shown as delivered, but I haven’t received anything - What do I do?
    Please contact our customer care team, they will happy to assist you.
    E-Mail: verkauf@tbs-online.de

    We are available on the phone at these times:
    Monday - Friday from 7.00am - 6pm.

    Contact:
    Tel. +49 74 33.98 92 57
    Fax: +49 74 33.98 92 58



  • Are all items that I order sent at the same time?
    We will process your order for you as quickly as possible. If not every item is in stock, you will of course receive partial deliveries or available goods. If you wouldn’t like this to happen, please contact us.




  • I can’t choose Express delivery, why not?
    You can read the conditions for our shipping options at the following Link.




  • What do the pictograms mean under “delivery information”?

Some items have additional shipping information in the table and item details:

For all freight consignment and items marked with the “Freight” symbol, the following delivery times apply for in-stock products:
The delivery time within Germany is 3 to 5 working days. The delivery time is 4 to 5 working days from the day of dispatch for countries bordering Germany.


Additional costs may be incurred for these items in accordance with their weight and delivery area. You will be notified of these costs separately. Your order is only completed once you have received a signed order confirmation.


Item not approved for Switzerland.


Delivered by the manufacturer. Please observe the specified delivery time. The goods cannot be delivered by express.


Direct dispatch - Cannot be returned. Delivered by the manufacturer. Unfortunately, these items cannot be returned.


Direct dispatch - Cannot be returned. Unfortunately, these items cannot be returned.


Sale and delivery in Germany only.


A forklift may be necessary in order to receive goods. This may result in additional costs. We will contact you in advance so that the delivery goes smoothly. The goods cannot be delivered by express.


These goods contain hazardous substances and therefore commercial transport of these goods is only permitted under certain circumstances.
As the transport risk is higher than it is for other goods, dangerous goods cannot be delivered abroad,
to islands or to special areas.
The goods cannot be delivered by express.

While LQ goods contain hazardous materials, they can be transported in limited quantities and in the smallest non-hazardous packages.
Thus you benefit from the facilitation of specific aspects of transport. Transport limitations nevertheless exist, and special labelling is mandatory.
For this reason, delivery to islands or special areas is excluded.
© 2021 TBS Technischer Bedarf GmbH. All rights reserved.
Tel. +49 74 33.98 92 57 · Fax +49 74 33.98 92 58